The Bose Updater Isnt Working. Try Again Later.
The Bose QuietComfort 35 II remain competitive, thanks to software updates through the proprietary app.
The Bose QuietComfort 35 II are a very popular pair of headphones, and for good reason. They take accurate sound quality, integrated smart assistants, and remain some of the best noise cancelling headphones available. With so many features, information technology may be hard to understand how to piece of work them. We've put together this ultimate guide to your Bose QC 35 II headphones.
Editor'south annotation: This how to article was updated on May 13, 2021, to include additional information regarding Bluetooth connection issues.
How to find the series number of your Bose QuietComfort 35 2
The Bose QuietComfort 35 Two remain competitive, thank you to software updates through the Bose Connect+ app.
The serial number of your active dissonance cancelling (ANC) headphones is located on the inside of the right ear cup. In order to read it, you accept to gently peel back the scrim, which is the mesh layer on the inside of the ear cup that protects the components inside it, from its top edge. Exist sure to do so gently and non press downward on whatever of the components of the driver as information technology could cause impairment.
Why would this be of use? Although the Bose QC 35 2 are globetrotting headphones, they aren't impervious to impairment or defects. If you happen to grab a pair with issues, it's important to reach out to Bose'southward customer back up team right abroad. In guild for them to best serve yous, they'll likely inquire for the serial number.
How to pair your Bose QuietComfort 35 Ii headphones
Both iOS and Android devices are able to transfer firmware updates to the Bose QC 35 II.
To begin setting up your Bose QuietComfort 35 Two headphones, download the Bose Connect+ App. The app is free from the Google Play Store and Apple App Store, and it facilitates a streamlined setup process. All y'all have to do is plow the headphones on and open the app. From there, the app will locate your headphones, and you volition be prompted to pair them to your device.
If yous don't want to use this app, y'all'll have to get the traditional Bluetooth pairing route:
- Slide the power switch toward the Bluetooth symbol, and hold information technology there until yous hear a voice prompt letting you know the headphones are ready to pair.
- The Bluetooth indicator volition also glimmer in blue.
- Open your smartphone's Bluetooth menu and allow it to discover new devices.
- Select the "Bose QuietComfort 35 Ii" from the list.
- While connecting, an LED on the ear cup will blink white. Once a connection has been established with your Bluetooth device, this indicator will plough solid white and so get out.
To enable Bluetooth multipoint, connecting to two devices simultaneously, repeat the pairing process on a new device. One time two devices have been saved to the Bose QC 35 II pairing list, you can connect to both devices at once. This is great for working remotely, or for accommodating multitaskers.
Troubleshooting Bluetooth connection issues
The headphones utilize outdated Bluetooth version iv.1, just are nonetheless able to connect with Bluetooth 5.0 products every bit they're back compatible.
No matter how much confidence you place in a brand, at that place are spring to be some hiccups with its products or flat-out duds. One of Bluetooth audio's greatest shortcomings is reliability, relative to its wired alternative, and then here are a number of ways to set up any wireless connexion issues that ascend.
The headphones won't re-connect to your phone
If your headphones won't re-connect to your smartphone by Bluetooth, first brand sure the audio cable and USB charging cable are unplugged. If this doesn't work, use your smartphone to disable and re-enable Bluetooth. Even so having problems? Delete the headphones from your phone's Bluetooth device menu and retry the initial pairing process. It may likewise help to remove some other Bluetooth devices from your smartphone to avoid cluttering information technology.
The headphones doesn't automatically switch to the device playing content
The Bose QuietComfort 35 Ii tin connect to two devices simultaneously, and will automatically switch to the device playing content. While convenient, the headphones may sometimes switch to the wrong device—even when it's not playing annihilation. You can override automatic switching by selecting your device using the Bluetooth toggle switch, located on the right ear cup.
Connection drops happen frequently
Information technology may be high-frequency audio, but these drop-outs will be aural to younger ears.
Few things are more frustrating than constant audio hiccups and dropouts, but that's the unfortunate reality of older Bluetooth firmware. The starting time thing to note is that the only high-quality Bluetooth codec supported by the Bose QuietComfort 35 II is AAC, and if you are using the headphones with an Android device, you may experience stutters with this codec. It's not a problem with AAC, though; instead, information technology's an issue with how the Android operating system encodes the codec: it's unable to practice and then efficiently and consistently, thereby resulting in latency and connection annoyances.
To ready this on your Android device, go into the Programmer Options and forcefulness the codec to be SBC. Doing so should eliminate this problem, just volition produce lower quality audio. This isn't too much of a compromise, though, considering how inconsistent sound quality can be when using AAC with an Android device.
The problem may exist tied to your other device, not the headphones
Y'all may have to turn to your source devices and see if the consequence appears when streaming from each ane.
Perhaps the streaming codec isn't the crusade of connectedness dropouts, effort connecting your headphones separately to several different devices to brand sure it is not an issue with your smartphone or laptop.
If it seems to be an upshot with one specific source device, articulate the Bluetooth connexion list on that device and reconnect the QC 35 2 racket cancelling headphones. Maybe you've realized stuttering occurs no matter the source device; in that example update the firmware on the Bose QC 35 II. Then, attempt disconnecting all devices from the headphones except the ane you desire to apply. This will let you to see if there is an issue with the multipoint Bluetooth connection.
After all these tests, you may determine that there's an issue with the headphones themselves and non your source device; in that case, contact Bose customer back up.
How to update the firmware version
When you open your Bose Connect+ app and connect your QC 35 II to it, the app will automatically download the latest firmware (bold information technology's available). This may take up to 45 minutes, just you lot can continue to use your headphones during this process. Then, once the update has been downloaded, a new icon that reads "Update" with a download symbol will appear. Click this button, and it volition take a few minutes for it to transfer to your headset. While the update is occurring, practice not power off your headphones.
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To view the electric current firmware version installed on your headphones, get to the Settings tab of the Bose Connect+ app. Additionally, you can visit this link on your Mac or PC and follow the prompts on screen. You can also manually update your firmware through this website with a microUSB cable if you adopt not to use the app.
ANC deposition post-firmware update
In that location have been reports of ANC operation becoming worse afterward updating the firmware on the Bose QuietComfort 35 Two, particularly with firmware version 4.5.ii. Later this update, users reported that the noise cancelling operation seemed stuck on the "depression" setting, even when switched to the "high" setting.
Updates tin go awry as it depends on a consequent connection between the headset and source device. Listeners who come across this problem, should try these steps before contacting Bose customer support.
- Turn off the headphones.
- Plug the QC 35 II into a wall charger for at least 5 seconds, then remove the cable.
- Connect the headphones to your computer via a microUSB cable, and go here in a browser.
- Download and run the Bose Updater app on your computer.
- Update the headphones using your calculator to the latest firmware manually.
If you are still experiencing trouble with active noise counterfoil, it may exist a issue of poor fit. Passive isolation improves ANC past creating a seal around your ears. If your headphones' ear cushions are misplaced, or if glasses or earrings are preventing a seal from forming, ANC effectiveness may be reduced.
Some other possible reason your headphones' ANC isn't working properly: the self-voice setting that's enabled during calls has been left on. This is useful for monitoring your vocalism levels during a call, but isn't pleasant beyond that use case. To fix this, disconnect and reconnect your smartphone from the headphones. Check out this informational video (higher up) from Bose'south YouTube channel most ANC troubleshooting.
What is Music Share and how do I use it?
Music Share allows you lot to stream music to two pairs of Bose headphones, all from a single device. This characteristic can be accessed through the Bose Connect App, and are uniform with the following devices:
- Bose QuietComfort 35 I
- Bose QuietComfort 35 2
- Bose QuietControl 30
- Bose SoundSport Wireless
- Bose SoundSport Pulse
- Bose SoundLink Around-Ear
Before using Music Share, ensure that all connected devices are running the latest firmware version. Also note that you will non accept access to your voice assistant when your headphones are tethered.
To employ Music Share with your Bose QC 35 Ii, outset past pairing the headphones to your mobile device. Launch the Bose Connect App and tap the Music Share icon in the bottom left corner (it'southward a picture of ii headphones side-by-side). Then, tap the push button labelled "Find a Headphone."
Turn on your 2nd pair of Bose headphones. Later on a few seconds, the additional device will appear on screen. If you have multiple Bose devices in your vicinity, swipe left or correct to cycle through your device options. Once yous've selected your desired device, swipe down to begin the connection process. You may be prompted to enter pairing way on your secondary device, as indicated by the app. You lot can enter pairing mode by either long pressing on the ability button of your Bose earbuds, or by property the Power/Bluetooth Switch to the Bluetooth symbol for a few seconds.
Once pairing mode is activated, the app will finish establishing a connexion. After a few seconds, your Bose QC 35 2 and your additional device volition be linked, and you are gratuitous to stream audio content from the host device.
Customizing the Activity button
Bose uses tactile controls for playback, volume, and ANC adjustments.
The Action button on the Bose QuietComfort 35 II can exist programmed in three unlike means: to be able to admission Google Assistant, Amazon Alexa, or suit dissonance cancelling intensity. Open the Bose Connect+ App and tap the gear icon to enter your headphone's settings, and click on "Action push button." Here you volition exist able to select your part of choice. Keep in mind that the Bose QC 35 II headphones do not take vox activation enabled. To access your smart assistant through them, you must printing the Activity button on the headset.
Accessing Google Assistant
If you take an Android half dozen.0 or after, Google Banana is built into your smartphone. To apply it with the QC 35 II headphones, simply make sure your headphones are connected; then, activate the Google Assistant on your smartphone. The onscreen instructions will then prompt you lot to set the Activity push to access the banana. On iOS, you first need to download the Google Assistant app to accept access to information technology. Once you lot open the app, the onscreen instructions volition prompt you to gear up the Action push to access the assistant.
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Google Assistant integration means you get easy access to things like calendar events, incoming notifications, conditions reports, reminders, and more. You can press and agree the Activeness button to actuate the Google Assistant, and you can speak to the assistant to give it commands.To hear your notifications, tap the Activeness push one time. To stop your Google Assistant, tap the Action push twice. To reply to a message with your voice, press and concur the action button, and release it in one case you are washed speaking. For a full list of actions your Google Banana tin perform, visit this page .
Accessing Amazon Alexa
No affair what kind of smartphone you have, if yous choose to program the Action button for Amazon Alexa, you lot will demand to download the Alexa app. you volition then be prompted to set up the headphones upwardly with information technology. Once your headphones are programmed to Alexa, pressing and releasing the Action button will activate the assistant. You lot can ask Alexa questions besides as inquire it to perform various skills, which can be constitute and activated within the app. Additionally, Alexa can help you pattern your own skills to command.
Accessing active noise cancelling settings
If you cull to program your Action button for active noise counterfoil, you will be able to cycle through active noise cancelling modes past pressing and releasing the push. A vocalism will then tell you what setting you have selected. The options are "loftier," for loud environments, "low," for serenity ones, and "off," for when you want to hear the earth around you.
If yous choose this setting, you can still access your telephone's smart assistant by pressing and holding the multifunction push on the right ear loving cup of the headset. This, notwithstanding, only works if your smartphone has the inbuilt assistant.
Multifunction button
The multifunction push on the right ear cup of the Bose QC 35 Two headphones can be used for media playback functions, phone call functions, and for accessing a smart banana. Here is a chart with all of its functions.
| Role | How to use it |
|---|---|
| Play/Pause song | Press multifunction button |
| Skip forward to next vocal | Double press multifunction button |
| Skip astern to last song | Triple printing multifunction button |
| Fast forward through song | Double press multifunction button and hold the second press |
| Rewind through vocal | Triple printing multifunction button and agree the third press |
| To access native smart banana (Siri, Google Banana) on your device | Printing and concord multifunction push button for one 2d |
| Respond a telephone call | Press multifunction button |
| End a call | Press multifunction push button |
| Decline an incoming telephone call | Printing and hold multifunction push button for one 2nd |
| Put a call on hold to answer a second incoming call | Press multifunction push button |
| Stay on current call and decline a 2nd incoming call | Press and concur multifunction button for one second |
| Switch between 2 agile calls | Double press multifunction push |
| Create a briefing telephone call with ii active calls | Press and agree multifunction push button for one second |
What does the bombardment indicator mean?
The battery indicator on the right ear cup tells you the status of your QC 35 2 battery. If it is solid greenish, information technology has a high charge. Blinking amber means information technology is currently charging by microUSB, and solid amber ways it has depression charge. If information technology is blinking red, it needs to be charged. If it is solid ruby, information technology means there is an effect with the battery and you should contact Bose customer service . The battery life should last upward to 20 hours.
Properly store your headphones
To store your headphones in their carrying case, rotate both ear cups and so they lie apartment. Then, fold the left ear loving cup toward the headband, followed past the right ear cup. Make sure y'all ability them off earlier storing them, and, if yous plan to store them for a long time, make certain they are fully charged earlier doing so.
How to fix issues with the ear pads
Some users have reported that the ear pads start to fall autonomously later a few years of using the Bose QC 35 II headphones. The fake-leather covering may start to disconnect from the foam cushioning inside. This can lead to reduced ANC quality and overall sound quality because it disrupts the seal the cushions are supposed to brand with your ears. You can purchase replacement ear pads from Bose and you can get knock-offs likewise for cheaper, but we recommend getting Bose'due south ear pad replacements because it will create the same isolation that your original ear pads did.
To forbid your ear pads from degrading, y'all should regularly clean them after wear. Sweat can build up on the ear pads after long use, and this tin can harm the material. To clean your Bose QC 35 II headphones, wipe the outside surfaces with a soft, dry textile. To clean sweat off the ear pads, use disinfectant wipes or a slightly damp cloth, simply make sure to disassemble them from the headset and so as to avoid getting the electronics wet, and make sure they are fully dry before you lot store them one time once more.
What's missing from the Bose QuietComfort 35 2
- No aptX support.The simply high quality Bluetooth codec supported by these headphones is AAC, and this is only compatible with iOS, not Android.
- No Siri. You'd think that since the AAC codec is most compatible with iPhones, the QC 35 Two would have inbuilt Siri, but they don't. You can, still, access Siri through the multifunction button.
- No ambient sound mode. These headphones have switchable active noise cancellation, but there isn't a setting to allow for amplified ambient sound. This ways that if you are using the headphones on a busy street, you really need to watch out for cars considering yous probably won't be able to hear them.
New noise cancelling alternatives to the Bose QuietComfort 35 II
Bose Noise Cancelling Headphones 700
Bose redesigned its flagship headset from the ground upwardly in order to brand it more highly-seasoned to the modern listener.
The Bose Racket Cancelling Headphones 700 are a successor to the Bose QuietComfort 35 II, and they have better ANC. Additionally, they offer 10 settings for active noise cancellation, so you have more than control over how much ambient racket you lot want to block out.
They are slightly less comfortable than the QC 35 II, and are more than expensive. They besides have touch on-sensitive playback controls whereas the QC 35 II has buttons. Listeners who are searching for a modern pattern with notice it with the futuristic Bose Noise Cancelling Headphones 700.
Sony WH-1000XM3
The Sony WH-1000XM3 offer aptX, aptX Hard disk, and LDAC as well as AAC, and then they win in the codec section. Additionally, they have bear upon controls and USB-C charging, whereas the QC 35 2 have buttons and microUSB charging. The WH-1000XM3 have meliorate ANC and offer an ambient audio manner. They besides have a meliorate microphone.
Shure AONIC 50
The Shure AONIC fifty ear pads twist off and are easy to wipe make clean.
The Bose QC 35 II headphones are more comfortable than the Shure AONIC 50. However, the AONIC 50 headphones has the best noise cancelling on the market when it comes to low-frequency attenuation. Additionally, Shure'southward headset offers aptX, aptX HD, aptX Depression Latency, AAC, and LDAC. But the QC 35 II has a better microphone—for at present. Yous may also employ the USB-C charging input for audio passthrough, making the AONIC fifty i of the best USB-C headphones around.
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Frequently asked questions
Non that we're aware of. It should be possible for Bose to implement ambient sound way in a firmware update because the headset already has embedded active noise cancelling, but there is no reason to believe they are planning to practice so.
Source: https://www.soundguys.com/how-to-fix-problems-bose-quietcomfort-35-ii-36217/
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